return & refund policy

McKay’s Studio

Order Confirmation & Policy Acceptance

By placing an order on the McKay’s Studio website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You have reviewed and accepted our return conditions and timeframes.

  • You agree to follow the return procedure as outlined below.

  • In the event of a payment dispute or chargeback, this policy—together with order records and communication history—may be used as supporting documentation.

Returns

If you are not fully satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided all conditions below are met.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and unwashed.

  • Items must be returned in their original condition and packaging.

  • Only standard inspection and handling may have occurred.

  • Return shipping and handling costs are the responsibility of the customer.

Returns are inspected upon arrival. McKay’s Studio reserves the right to refuse any return that shows signs of wear, misuse, damage, or alteration not caused by us.

Approved returns are processed within 7 business days after receipt.

How to Initiate a Return

To start a return request:

  1. Email info@mckay's-studios.com within 30 days of delivery.

  2. Include the following information:

    • Order number

    • Reason for return

    • Clear photos (required for damaged or defective items)

    • Your full name and shipping address

  3. Wait for return authorization and instructions before sending your item.

⚠️ Returns sent without prior approval or to an incorrect address may be refused.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return is completed.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@mckay's-studios.com and provide:

  • Order number

  • Description of the issue

  • Clear photos or a short video showing the defect

Once verified:

  • We may offer a replacement, subject to availability.

  • In certain cases, a return of the defective item may not be required.

Replacement processing typically takes 7–14 business days.

Lost, Refused, or Unclaimed Packages

Lost in Transit

If your package is confirmed lost:

  • Contact us with your order number and tracking details.

  • We will assist with the courier investigation and arrange a replacement or refund if the loss is verified.

Refused or Unclaimed Deliveries

If a package is:

  • Refused at delivery

  • Unclaimed

  • Returned due to an incorrect or incomplete address

A $35 CAD deduction will be applied to your refund to cover shipping and administrative costs.

Cancellations & Right of Withdrawal

You may withdraw from your purchase within 30 days of receiving your order, in line with applicable consumer protection regulations.

Please note:

  • Orders cannot be canceled once shipped.

  • If your order has already been dispatched, you must follow the return process after delivery.

To request cancellation before shipment, email info@mckay's-studios.com with a clear cancellation request.

Return shipping costs remain the responsibility of the customer.

Chargebacks & Disputes

If you experience any issues with your order, we encourage you to contact us first so we can resolve the matter promptly.

In the event of a chargeback or dispute, McKay’s Studio may submit supporting documentation to the payment provider, including:

  • Order confirmation

  • Shipping and tracking records

  • Email correspondence and submitted photos

Filing a chargeback without prior contact may delay resolution and may impact future purchase eligibility.

Important Information

  • All approved returns are sent to our central warehouse in Asia at the customer’s expense.

  • Shipping delays, customs processing, and import issues are outside our control.

  • Hygiene-sensitive items returned in unsanitary or used condition will not be accepted.

  • Returns are not free; shipping and handling fees apply.

Contact Us

If you have any questions regarding this policy or need assistance, please contact:

McKay’s Studio – Customer Support
📧 info@mckay's-studios.com